ESRD Network of New England Staff
How may we help you?
Selected staff positions are described here for your convenience. If you have a specific question, concern or comment this information may assist you in directing your communication. For general questions or assistance contact:
| Phone: | 203-387-9332 |
| Fax: | 203-389-9902 |
| Email: | info@nw1.esrd.net |
| Website: | http://www.networkofnewengland.org |
Executive Director
Each ESRD Network has an Executive Director responsible for the administration of each ESRD state-clustered region. The Executive Director has expertise in:
| v | Administration of CMS contract |
| v | Management and supervision of Network staff |
| v | Fiscal oversight of the Network |
| v | Professional relationships with the ESRD community |
| v | Ability to interpret ESRD regulations and extensive referral capabilities |
f you have questions or comments relating to any of the above areas contact:
Jenny Kitsen - Executive Director
jkitsen@nw1.esrd.net
Medical Quality Manager
Each ESRD Network is responsible for promoting excellence in patient care. Network of New England has two Medical Quality Managers with expertise in:
| v | Clinical quality of care for dialysis and transplant patients |
| v | Current information on state and federal regulations related to Nephrology Nursing |
| v | Knowledge about Medical Licensure, certification and daily practice |
| v | Policy development consultation |
| v | Clinical assessment and recommendations |
| v | Continuous Quality Improvement (national) projects and education |
If you have questions or comments relating to any of the above areas contact:
Cynthia Lambert, BSN, RN - Medical Quality Manager
clambert@nw1.esrd.net
Peggy J. Lynch, RN, BSN, CNN - Medical Quality Manager
plynch@nw1.esrd.net
Information Systems Manager
and Information Management Specialist
The ESRD Network of New England manages and continuously improves a computerized patient registry system. Data in the system provides information on patient demographics, treatment, modality, diagnosis and status. The Network Information Systems Manager has expertise in:
| v | Computerized information management |
| v | Data aggregation and access to statistics |
| v | Customized reports |
| v | HMO and private source inquiries from healthcare payers |
| v | Special data inquiries |
| v | Advanced skill level in computer systems |
| v | Promote and support VISION software |
The Information Management Specialist has expertise is:
| v | Reconciling data forms |
| v | Assisting in the development of special data reports |
| v | Providing support for CMS Forms inquires and compliance |
| v | Preparation of CMS Year End Facility Survey |
| v | Assisting with QNet ID Numbers and VISION Inquiries |
| v | Coordinating vendor registration for Annual Network Educational Meeting |
If you have questions or comments relating to any of the above areas contact:
Jaya Bhargava, Ph.D. - Information Systems Manager
jbhargava@nw1.esrd.net
Karen DeGeorge, AS - Information Management Specialist
kdegeorge@nw1.esrd.net
Patient Services Manager
This ESRD Network has a staff member responsible for processing patient complaints, maintaining a resource library and facilitating educational programs. The Patient Services Manager has expertise in:
| v | Responding to patient concerns and complaints |
| v | Assessing and developing educational tools, and resources |
| v | Fielding, responding and/or referring all types of inquiries |
| v | Consultation with facility staff regarding difficult situations |
| v | Vocational Rehabilitation |
If you have questions or comments relating to any of the above areas contact:
Roberta Bachelder, MA - Patient Services Manager
rbachelder@nw1.esrd.net
Community Development Coordinator
The Community Development Coordinator has expertise in:
| v | Assisting facilities with the development/deployment of disaster and emergency planning |
| v | Collobarating with Coalitions to establish/continue outreach programs |
| v | Managing and updating the Network website |
| v | Providing production support for Network Notes professional newsletter and educational materials |
| v | Coordinating materials, such as the "Starter Kit", for new facilities |
| v | Suppling technical support for special projects |
| v | Managing emails directed to the central mailbox address; info@nw1.esrd.net |
If you have questions or comments relating to any of the above areas contact:
Danielle Daley, MBA - Community Development Coordinator
ddaley@nw1.esrd.net
Office Assistant & Administrative Assistant
This ESRD Network has an Office Assistant responsible for clerical support, and routing communications. The Office Assistant has expertise in:
| v | Providing support for QI projects |
| v | Answering and routing telephone inquiries |
| v | Mailing materials to facilities |
| v | Tracking new patient packets |
| v | Registrating attendees for Annual Network Educational Meeting |
The Administrative Assistant assists the Executive Director with the corporate and organizational functions of the Network including reporting requirements to CMS.
If you have questions or comments relating to any of the above areas contact:
Terri Azukas - Office Assistant
tazukas@nw1.esrd.net
Cindy Andrzejewoki-Administrative Assistant
candrzejewski@nw1.esrd.net
Data Clerk
This ESRD Network has a Data Clerk who is responsible for data entry of CMS ESRD patient forms and other data related information. The Data Clerk has expertise in:
| v | Maintaining ESRD provider and personnel data |
| v | Tracking and logging provider and patient forms |
| v | Coordinating large mailings |
If you have questions or comments relating to any of the above areas contact:
Lauren Jones - Project Specialist
ljones@nw1.esrd.net
Sheri Grifa - Data Clerk
sgrifa@nw1.esrd.net